Wokey Refund Policy
Wokey account credits and digital services such as API calls are non-refundable once purchased or credited; account credits are spend-only and cannot be withdrawn.
1. No Refunds
The API usage capacity, account credits (API credit), platform access, and other digital capabilities provided by Wokey are virtual goods or digital services. Top-ups cannot be refunded, returned, or cancelled once credited, and account credits cannot be withdrawn or redeemed for cash. A top-up is treated as a delivered digital entitlement once it is credited. No refund is given because you no longer need the service, are dissatisfied with model results, or for any other personal reason.
2. Non-Refundable Items
Account top-ups, on-chain payments, or fiat-to-credit conversions. Platform balances, API usage capacity, or model access, whether used, partially used, or unused. API account credits granted as sign-up bonuses, promotions, compensation, or from any other non-purchase source are non-refundable, non-withdrawable, and not redeemable for cash. Gift cards bought from or given by third parties, and API credit received through gift cards, direct top-ups, or purchases in a merchant’s shop. Shop purchases are paid to the merchant, not Wokey; Wokey is not responsible for third-party sales, so raise purchase and refund issues with the seller or the marketplace. Charges for completed model calls, token usage, routing, or platform service fees. Provider or referrer earnings that have already been recorded, transferred, settled, or made available for payout. Losses caused by your own configuration errors, model selection mistakes, accidental requests, incorrect wallet addresses, credential leaks, or internal operational mistakes on your side.
3. Payment Issues
If you encounter a duplicate, incorrect, or unauthorized charge, contact us through online support or [email protected] within 7 calendar days of discovering it, including your account email, payment time, order ID or transaction hash, amount, and a description of the issue; our staff will verify it and decide case by case. During verification, Wokey may first require identity verification, transaction proof, wallet ownership proof, request-log review, and risk investigation. Handling of an individual case sets no precedent and does not change this Policy.
4. Chargebacks and Disputed Payments
If you initiate a chargeback, on-chain dispute, payment reversal, or similar payment challenge without first contacting Wokey to address the issue, Wokey may suspend accounts, freeze balances, revoke roles, block payouts, or apply other reasonable risk controls.