Contact Wokey
If you need help with accounts, billing, provider custody, refund review, privacy requests, security incidents, prohibited generated-content reports, or partnership inquiries, you can contact Wokey through the channels below.
1. Primary Contact Channel
Online support: the preferred channel for account, billing, refund-review, provider-custody, and security questions. Telegram partnership contact: t.me/wokey_gud Fallback contact email: [email protected]
2. What to Include in Your Message
Your account email or the main identifier you use on the platform. Relevant request IDs, transaction hashes, payment times, amounts, wallet addresses, or provider credential hints or fingerprints. When the issue occurred, reproduction steps, screenshots, or actions you have already tried. For security issues, tell us whether you have already rotated keys, revoked tokens, or paused the relevant account.
3. Response Expectations
Wokey will use reasonable efforts to handle contact requests, but does not guarantee a fixed response time, real-time human support, or 24/7 coverage. Complex issues may require identity verification, log review, financial reconciliation, upstream coordination, or compliance checks.
4. Security and Privacy Contacts
If your issue involves account compromise, credential leakage, unauthorized calls, abnormal payouts, privacy-rights requests, or exception-payload archives, identify that category at the start of your message so that we can triage it more efficiently.
5. Content Safety and Violation Reports
To report sexual or NSFW content, graphic violence or hate, unsafe content involving minors (including CSAM), deepfakes, impersonation, or other generated content that violates the Wokey Acceptable Use Policy, use online support or email [email protected] and begin the message with “Content Safety Report”. Where possible, include the request ID, model, time of occurrence, violation category, and necessary screenshots or output excerpts. Do not send passwords, API keys, wallet private keys, or sensitive information unrelated to the investigation. Suspected CSAM, sexual exploitation of minors, or imminent physical danger receives the highest safety priority.