Contact Wokey

If you need help with accounts, billing, provider custody, refund review, privacy requests, security incidents, or partnership inquiries, you can contact Wokey through the channels below.

1. Primary Contact Channel

General contact email: [email protected] Use cases: account issues, billing disputes, refund reviews, privacy requests, provider-custody questions, and partnership inquiries.

2. What to Include in Your Message

Your account email or the main identifier you use on the platform. Relevant request IDs, transaction hashes, payment times, amounts, wallet addresses, or provider credential hints or fingerprints. When the issue occurred, reproduction steps, screenshots, or actions you have already tried. For security issues, tell us whether you have already rotated keys, revoked tokens, or paused the relevant account.

3. Response Expectations

Wokey will use reasonable efforts to handle contact requests, but does not guarantee a fixed response time, real-time human support, or 24/7 coverage. Complex issues may require identity verification, log review, financial reconciliation, upstream coordination, or compliance checks.

4. Security and Privacy Contacts

If your issue involves account compromise, credential leakage, unauthorized calls, abnormal payouts, privacy-rights requests, or exception-payload archives, please identify that category clearly in the subject line so that we can triage it more efficiently.